COVID-19 latest updates & information

COVID-19 latest updates & information

28th Mar 2020

Dear customers,

We are experiencing a significant increase in demand and customer enquiries in recent days due to the development of COVID-19. We want to assure you that we will continue to make our best effort to ship your order as soon as possible and to respond to your enquiry quickly. Please allow your order to be shipped up to 72 hours after you place your order.

Increased cleaning & sanitisation procedures

In response to COVID-19, we have added extra cleaning & sanitisation to high contact areas throughout our factory adhering to the health guidelines from Australian Government Department of Health. The extra precautions and measures taken include:

  • Extra cleaning and disinfecting of high touch surfaces including work benchtops, desks and doorknobs.
  • Washing hands with soap and water or using alcohol-based hand sanitiser before and after preparing, handling and packing food.
  • We will closely monitor any changes to the health guidelines and make necessary adjustments to ensure we continue to provide the highest safety measures to our customers and staff.

    If you have any further enquiries, please drop us us an email at  info@nutgrocer.com.au

    Thank you for your patience and support.

    Frequently asked questions

    • Are we still open?

    Yes we are open and trading as usual and our online store is open for online orders 24/7. We monitor closely the government’s guidance on COVID-19 and may be required to make adjustments to our operating hours in future. We will update the changes on our website.

    • Can I still select the option to pick up my order from the warehouse?

    Our first priority is the safety and wellbeing of our customers and of our teams. For this reason, we have decided to temporarily suspend the pick-up option. You can still place your order online 24/7 from our website and select the delivery option.

    • When can I expect to receive my order?

    Due to the significant increase in demand in recent days, please allow your order to be shipped up to 72 hours after you place your order. Once your order is shipped, the delivery time will depend on delivery option that you selected.

    For Australia Post, please check their latest updates on COVID-19  here.

    For Sendle, please check their latest updates on COVID-19  here.