Shipping Information

Buying nuts online from Nut Grocer Australia is simple and easy!

COVID-19 updates & information on deliveries

We partner with Australia Post to ship to all Australian postcodes using eParcel service. For some destinations, we offer an option to ship using Sendle service.

We ship all orders placed before 1.30pm AEST on any business day, Monday to Friday, excluding Victorian public holidays and Christmas / New Year period, on the same day. All orders placed on the weekend or on Victorian public holidays will be processed on the next business day. 

Discounted shipping offer

We offer discounted shipping rates for qualified orders to selected areas. Check out our discounted shipping offer for New Zealand.

If your order is qualified for free shipping, simply select the free shipping option at checkout. For orders qualified for free shipping, we may ship your order using either eParcel (Australia Post) or Sendle.

If your order is qualified for discounted shipping rate, the discounted rate will be automatically applied at checkout.

Destination Qualified Order (ex. GST) Shipping Offer
Melbourne Metro Over $99 Free
Sydney Metro Over $149 Free
Adelaide Metro Over $149 Free
Brisbane Metro Over $199 Free
VIC Over $199 Free
NSW Over $249 Free
ACT (incl. Canberra) Over $249 Free
TAS (incl. Hobart) Over $249 Free
SA Over $249 Free
QLD Over $249 $20 Off
WA (incl. Perth) Over $249 $20 Off
NT (incl. Darwin) Over $249 $20 Off

 

Can I pick up my order or organise my own courier?

Dear customers, please note that we have temporarily disabled the pick up option due to the latest development of COVID-19.

Please refer to our COVID-19 latest updates page for more information. Please call us on (03) 9005 0056 or email us on info@nutgrocer.com.au if you have any further queries.

If you want to pick up or organise your own courier to pick up your order from our warehouse, simply select the pickup option at checkout. We'll notify you by email when your order is ready for pickup.

You can pick up your order from our warehouse at the following address between 11am and 3pm AEST Monday to Friday excluding Victorian public holidays:

22 / 820 Princes Hwy
Springvale VIC 3171

Shipping rates if your order isn't qualified for discounted shipping offer

We charge the shipping rates below based on your shipping destination. All shipping rates are inclusive of GST.

We offer Australia Post eParcel service to all shipping destinations. Sendle service is available to selected destinations.

Please check the 'Metro Area Postcodes' section to see whether your destination postcode is part of metro shipping areas.

If you choose Australia Post eParcel service

Your total shipping rate will be calculated by adding the “Per Shipment (up to 20kg)” rate and the “Per kg” rate. All shipping rates are inclusive of GST.

If the total weight of your order is over 20kg, we will need to split the delivery into several parcels due to the allowed maximum weight limit per parcel by Australia Post.

Total shipping rate = Per shipment rate (up to 20kg) + Per kg rate x total weight of your order

Example 1: if the total weight of your order is 10kg and you are shipping to Sydney, then your total shipping rate = $10 (per shipment rate up to 20kg) + $0.50/kg x 10kg = $15.00.

Example 2: if the total weight of your order is 35kg and you are shipping to Sydney, then your total shipping cost = $10 (per shipment rate up to 20kg) x 2 + $0.50/kg x 35kg = $37.50.

Destination Per shipment rate (up to 20kg)
(inc. GST)
Per kg rate
(inc. GST)
Melbourne Metro $10 n/a
Sydney Metro $10 $0.50
Adelaide Metro $10 $0.50
Brisbane Metro $10 $0.80
Perth Metro $10 $1.70
VIC $10 $0.60
ACT (incl. Canberra) $10 $0.80
TAS (incl. Hobart) $10 $0.80
NSW $10 $0.80
SA $10 $1.00
QLD $10 $1.50
WA $10 $2.90
NT (incl. Darwin) $10 $3.20

 

Please refer to the table below as a guide to help you calculate your shipping rate. Prices are inclusive of GST.

Destination 1kg 5kg 10kg 15kg 20kg
Melbourne Metro $10 $10 $10 $10 $10
Sydney Metro $10.50 $12.50 $15 $17.50 $20
Adelaide Metro $10.50 $12.50 $15 $17.50 $20
Brisbane Metro $10.80 $14 $18 $22 $26
Perth Metro $11.70 $18.50 $27 $35.50 $44
ACT (incl. Canberra) $10.80 $14 $18 $22 $26
TAS (incl. Hobart) $10.80 $14 $18 $22 $26
VIC $10.60 $13 $16 $19 $22
NSW $10.80 $14 $18 $22 $26
SA $11 $15 $20 $25 $30
QLD $11.50 $17.50 $25 $32.50 $40
WA $12.90 $24.50 $39 $53.50 $68
NT (incl. Darwin) $13.20 $26 $42 $58 $74

 

If you choose Sendle service

Option to ship using Sendle service is only available to selected destinations. Your total shipping rate will be calculated based on total weight of your order. Please refer to the table below for the Sendle shipping rates. All shipping rates are inclusive of GST.

If the total weight of your order is over 25kg, we will need to split the delivery into several parcels due to the allowed maximum weight limit per parcel by Sendle.

Destination Up to 5kg 5.01kg to 10kg 10.01kg to 25kg 25.01kg to 30kg 30.01kg to 35kg 35.01kg to 50kg
Brisbane Metro $14.95 $21.95 $29.95 $44.90 $51.90 $59.90
Perth Metro $14.95 $21.95 $29.95 $44.90 $51.90 $59.90
QLD $27.95 $34.95 $42.95 $70.90 $77.90 $85.90
WA $27.95 $34.95 $42.95 $70.90 $77.90 $85.90
NT (incl. Darwin) $27.95 $34.95 $42.95 $70.90 $77.90 $85.90

 

Metro Postcodes

Please refer to the postcode list below to check whether your shipping destination is part of metro areas.

Metro Area Postcodes
Melbourne 3000 - 3210, 3335 - 3341, 3427 - 3443, 3750 - 3811, 3910 - 3920, 3926 - 3944, 3975 - 3978, 3980 - 3983, 8000 - 8999, 9999
Sydney 1000 - 1935, 2000 - 2249, 2508 - 2514, 2555 - 2574, 2740 - 2786, 2890 - 2897
Adelaide 5000 - 5200, 5800 - 5999
Brisbane 4000 - 4209, 4270 - 4299, 4500 - 4549, 9000 - 9725
Perth 6000 - 6214, 6800 - 6999

 

When will my order arrive?

All orders placed before 1.30pm AEST on any business day, Monday to Friday, excluding Victorian public holidays and Christmas / New Year period, would be shipped on the same day. Orders placed after 1.30pm AEST, on the weekend or on Victorian public holidays will be processed on the next business day. Special delivery times will apply during Christmas / New Year period.

When your order is processed, you will receive an email with the tracking number to track your delivery. Please note that delivery speeds vary by the shipping destination and the shipping service. As a guide only, please refer to the table below for estimated delivery speeds.

If the parcel is shipped using Australia Post eParcel service:

Destination Estimated delivery from when your order is shipped*
Melbourne 2-3 business days
Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth, Darwin 3-6 business days
VIC country areas 3-5 business days
NSW, ACT, SA, QLD, TAS, NT country areas 3-9 business days

 

If the parcel is shipped using Sendle service:

Destination Estimated delivery from when your order is shipped*
Melbourne 2-3 business days
Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth, Darwin 3-10 business days
VIC country areas 3-5 business days
NSW, ACT, SA, QLD, TAS, NT country areas 3-10 business days

 

*Any delivery dates are a guide only and not a guaranteed delivery date. You may want to contact Australia Post or Sendle directly if you have any questions regarding your delivery date. 

Do you ship to PO Boxes or Parcel Lockers?

We can ship your orders to your nominated PO Box address only if you choose Australia Post eParcel service. Unfortunately we cannot ship your orders to Parcel Lockers.

Do you ship to overseas destinations?

Yes, we also ship to New Zealand. Check out our shipping information to New Zealand.

What if I’m not available to accept the delivery during business hours?

If you are not available to accept the delivery during business hours, you can choose to have the package left at a designated area outside your home. Please note that choosing this option will be at your own risk as we will not be liable for any loss or damage. We recommend that you provide us a work address or similar, where someone will be available to accept the parcel.