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Shipping Information

Extended COVID-19 restrictions and delivery updates

Due to extended COVID-19 restrictions, tighter border measures and high parcel volumes, our shipping couriers may take a little longer than usual to deliver your order. We are working closely with our shipping couriers to ensure your order is delivered as fast as possible. For the most up-to-date delivery information including estimated delivery times, we recommend you check out about their COVID-19 updates: 

Buying nuts online from Nut Grocer Australia is simple and easy!

We ship Australia wide using Australia Post, CouriersPlease and TNT Express. For some destinations, we offer an option to ship using Sendle.

We ship all orders placed before 12.00pm AEST on any business day, Monday to Friday, excluding Victorian public holidays and Christmas / New Year period, on the same day. All orders placed on the weekend or on Victorian public holidays will be processed on the next business day.

After your order has been shipped, we will email you the tracking information to track your delivery.

Free or Discounted Shipping for Retail customers

We offer our Retail customers free or discounted shipping rates for qualified orders to selected areas. Check out our discounted shipping offer for New Zealand.

If your order is qualified for free shipping, simply select the free shipping option at checkout.

If your order is qualified for discounted shipping rate, the discounted rate will be automatically applied at checkout.

Destination Qualified Order (inc. GST) Shipping Offer
Melbourne Over $99 Free Shipping
Sydney Over $199 Free Shipping
Adelaide Over $199 Free Shipping
Brisbane Over $199 Free Shipping
Canberra Over $249 Free Shipping
Hobart Over $249 Free Shipping
VIC Metro Over $199 Free Shipping
NSW Metro Over $249 Free Shipping
SA Metro Over $249 Free Shipping
TAS Country Over $249 Free Shipping
VIC Country Over $199 $20 Off
NSW Country Over $249 $20 Off
SA Country Over $249 $20 Off
Perth Over $249 $20 Off
Darwin Over $249 $20 Off
QLD Over $249 $20 Off
WA Over $249 $20 Off
NT Over $249 $20 Off
Shipping rates if your order isn't qualified for free/discounted shipping
  • If you choose Australia Post or CouriersPlease

Your total shipping rate will be calculated based on total weight of your order and the shipping destination. All shipping rates are inclusive of GST.

If the total weight of your order is over 20kg, we will need to split the delivery into multiple parcels.

  • If you choose Sendle 

Option to ship using Sendle service is only available to selected destinations. Your total shipping rate will be calculated based on total weight of your order. Please refer to the table below for the Sendle shipping rates. All shipping rates are inclusive of GST.

If the total weight of your order is over 25kg, we will need to split the delivery into multiple parcels.

Destination Up to 5kg 5.01kg to 10kg 10.01kg to 25kg
Brisbane $13.40 $19.59 $30.17
Perth $13.40 $19.59 $30.17
QLD $27.40 $37.59 $52.17
WA $27.40 $37.59 $52.17
NT (incl. Darwin) $27.40 $37.59 $52.17
Can I pick up my order or organise my own courier?

If you want to pick up or organise your own courier to pick up your order from our warehouse, simply select the pickup option at checkout. We'll notify you by email when your order is ready for pickup.

You can pick up your order from our warehouse at the following address between 11am and 3pm AEST Monday to Friday excluding Victorian public holidays:

7 / 820 Princes Hwy
Springvale VIC 317

When will my order arrive?

All orders placed before 12.00pm AEST on any business day, Monday to Friday, excluding Victorian public holidays and Christmas / New Year period, would be shipped on the same day. Orders placed after 12.00pm AEST, on the weekend or on Victorian public holidays will be processed on the next business day. Special delivery times will apply during Christmas / New Year period.

When your order is processed, you will receive an email with the tracking number to track your delivery. Please note that delivery speeds vary by the shipping destination and the shipping service. As a guide only, please refer to the table below for estimated delivery speeds.

  • If the parcel is shipped using Australia Post or CouriersPlease:
Destination Estimated delivery from when your order is shipped*
Melbourne 2-3 business days
Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth, Darwin 3-6 business days
VIC country areas 3-5 business days
NSW, ACT, SA, QLD, TAS, NT country areas 3-9 business days

 

  • If the parcel is shipped using Sendle:
Destination Estimated delivery from when your order is shipped*
Melbourne 2-3 business days
Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth, Darwin 3-10 business days
VIC country areas 3-5 business days
NSW, ACT, SA, QLD, TAS, NT country areas 3-10 business days

 

*Any delivery dates are a guide only and not a guaranteed delivery date. You may want to contact the courier company directly if you have any questions regarding your delivery date. 

Do you ship to PO Boxes?

Yes, we can ship to your nominated PO Box address using Australia Post only.

Do you ship to Parcel Lockers?

Unfortunately we cannot ship to Parcel Lockers.

Do you ship to overseas destinations?

Yes, we also ship to New Zealand. Check out our shipping information to New Zealand.

What if I’m not available to accept the delivery during business hours?

If you are not available to accept the delivery during business hours, you can choose to have the package left at a designated area outside your home. Please note that choosing this option will be at your own risk as we will not be liable for any loss or damage. We recommend that you provide us a work address or similar, where someone will be available to accept the parcel.